Refund and Returns Policy - OrangePi.net - Distributor of Orange Pi

At our e-commerce store, we strive to provide customers with a smooth shopping experience. Below are the detailed policies for Refund and Return:

Refund Policy

Prepayment Requirement:
- Customers are required to make full payment before the product is shipped.
- Payment can be made through the channels available on our website at the time of purchase.
Refund Conditions:
- A full refund will be issued if the product is unavailable or cannot be delivered to the customer after payment has been made.

We accept product returns under the following conditions:

The product is defective due to a manufacturer’s fault and is not functional.
Non-Returnable and Non-Warranty Conditions:
Products are not eligible for return or warranty claims under the following circumstances:
- The warranty seal from Orange Pi Vietnam remains intact.
- The boot ROM of the product is intact and can still be repaired.
- The product remains in its original condition without any of the following:
  - Physical tampering, such as soldering, erasing, painting, GPIO pin bending, GPIO pin cutting, or chip reflow/replacement.
  - Damage to communication ports or other hardware modifications.
- The product shows no signs of:
  - Burning, short-circuiting, or damage due to power overuse.
  - Water exposure or usage in a high-humidity environment (above 95%).
  - External factors like lightning strikes, physical impact, chemical effects, resin coating, or PCB modifications.
- The product fails due to user actions such as:
  - Overloading, incorrect ROM installation, or other misuse not covered under manufacturer defects.
Warranty Coverage:
- The product is warranted against manufacturer defects only.
- The warranty period is12 months from the date of purchase.

For further inquiries or assistance, please contact our customer support team. Thank you for choosing our service!